Reference

rasqq Privacy Policy: What We Collect and Why

The rasqq Privacy Policy sets out exactly which personal data we collect when you open an account, how we store it, and how you can request changes or…

Account data handled securelyDANA, OVO, GoPay, QRIS payment data protectedYour rights under Indonesian data rulesContact us to update or delete your dataApplies where local law permits

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What Data rasqq Collects and How We Use It

rasqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect the name, email address, phone number and date of birth you provide during phone verification. If you deposit via DANA, OVO, GoPay or QRIS, we record the transaction reference and wallet identifier — never your full wallet credentials. We

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also log device type, browser, and session timestamps to detect unusual login activity. This data is used solely to operate your account, process payments and send account-status messages. We do not sell personal data to third parties, and we share it only with payment processors who
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handle your QRIS or bank transfer instruction. Retention periods depend on local law, and we will delete or anonymise records upon a valid written request. Access to data processing depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to correct account details, or need to submit a deletion request, our support team handles privacy matters through the channels below. We aim to acknowledge all privacy-related requests within 24 hours and resolve them within 7 working days. Responses are sent to the email address registered on your account.

Team online

Live Chat

Reach our privacy support team via live chat, available every day from 08:00 to 23:00 WIB. Mention 'privacy request' so the agent routes you to the right queue immediately.

Email

Send a written privacy request to our support email. Include your registered phone number and a description of the data action you need — correction, access or deletion.

Account Settings

Log in, go to Account Settings, and use the Data & Privacy tab to download a copy of your stored profile data or submit a correction request directly without contacting support.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Protecting the data tied to your rasqq account is an operational priority, not an afterthought.

Encrypted Storage

All account data — including your registered phone number and email — is stored with AES-256 encryption. Raw credentials are never written to plain-text logs or accessible to front-line staff.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage or reject non-essential cookies from the cookie banner that appears on your first visit.

Payment Data Isolation

DANA, GoPay and QRIS transaction references are stored in a separate, access-controlled database. Neither support staff nor marketing teams can view full wallet identifiers from your deposit history.

Account Access Logs

Every login attempt — successful or failed — is timestamped and stored for 90 days. If you notice an unfamiliar session in Account Settings, contact live chat immediately to flag it.

Data Retention Limits

We keep your account data only as long as your account is active or as required by applicable rules. Once an account is closed and the retention window passes, personal data is anonymised or deleted, depending on local law.

Third-Party Sharing Rules

We share personal data only with the payment processors who execute your OVO, BCA or Mandiri bank transfer instructions. No data is passed to advertisers, data brokers or any unrelated commercial party.

Privacy Policy Questions We Hear Most

The questions below cover the most common things account holders ask about the rasqq Privacy Policy — from what data we hold to how long we keep it and how to request a copy. If your question is not listed here, our live chat team is available daily from 08:00 to 23:00 WIB to help.

We collect your full name, email address, phone number and date of birth during the phone verification step. We also record your device type and login timestamps to monitor account security. We do not collect government ID unless specifically required by local law.

Yes. When you deposit via DANA, OVO, GoPay or QRIS, we store the transaction reference and wallet identifier in an isolated database. We never store your full wallet password or PIN, and payment processors handle credential validation on their own secure systems.

We retain your data for as long as your account remains active. After account closure, we hold records for the minimum period required by applicable rules, then anonymise or delete them. The exact period depends on local law and the type of data involved.

Yes. Log in, go to Account Settings, and use the Data & Privacy tab to download a summary of your stored profile data. Alternatively, send a written request via our support email and we will respond within 7 working days to the address on your account.

Contact our support team via live chat between 08:00 and 23:00 WIB, or send a deletion request by email including your registered phone number. We will confirm receipt within 24 hours and complete deletion within 7 working days, subject to any retention obligations under local law.

We share data only with payment processors who handle your QRIS, OVO, GoPay, BRI or Mandiri bank transfer instructions. We do not sell data to advertisers or data brokers. Any processor we work with is contractually bound to use your data for transaction processing only.

We use essential session cookies to keep you logged in and optional analytics cookies to measure page load performance. A cookie banner appears on your first visit letting you accept or reject non-essential cookies. You can update your choice at any time in your browser settings.

rasqq Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Live Chat

Email

Account Settings

Six Ways We Protect Your Account Data

Encrypted Storage

Cookie Transparency

Payment Data Isolation

Account Access Logs

Data Retention Limits

Third-Party Sharing Rules

Privacy Policy Questions We Hear Most

01 What personal data does rasqq collect when I open an account?

02 Does the rasqq Privacy Policy cover my DANA and OVO payment details?

03 How long does rasqq keep my account data?

04 Can I request a copy of the data rasqq holds about me?

05 How do I ask rasqq to delete my personal data?

06 Does rasqq share my data with third parties?

07 What cookies does rasqq use and can I control them?

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