Reference

rasqq Legal Terms You Should Know

This page sets out the legal relationship between you and rasqq — covering account access conditions, data rights, and how we handle your information where local law permits.

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LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these legal terms — including data access requests, account-closure procedures or wallet transaction disputes — our support team is reachable seven days a week. Whether you are in Jakarta or Yogyakarta, you can raise a legal query through live chat, email or the in-account message form, and we aim to respond within 24 hours.

Team online

Live Chat

Available seven days a week directly from your account dashboard. Use this channel for urgent legal queries such as account suspension disputes or data-access requests.

Email Support

Send a detailed message to our support address from your registered email. We use your registered address to verify identity before responding to any legal or account-security request.

In-Account Form

Log in, navigate to the Help section and submit a written legal query. This form creates a tracked ticket so you can follow the status of your request without calling.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We take our legal obligations seriously and aim to be specific about what we collect, how long we keep it, and who you contact to change it.

Data We Collect

We collect your phone number, payment wallet identifiers (DANA, OVO, GoPay, QRIS) and session activity. This is used solely for account verification, fraud prevention and transaction matching.

Cookie Handling

We use functional and analytics cookies to keep your session active and measure page performance. You can adjust cookie preferences from the settings panel after logging in to your account.

Account Security

Phone verification is required before account access is granted. If you believe your account has been accessed without permission, contact live chat immediately — we can suspend wallet activity within minutes.

Data Retention

We retain transaction records and account data for as long as required by applicable financial and operational standards. Retention periods depend on local law and may extend beyond account closure.

Who to Contact

For any data-rights request — including access, correction or deletion — use the registered email channel. We verify your identity against the phone number on file before processing any change.

Requesting Changes

Submit a data-change request through the in-account Help form or via email. We aim to action confirmed requests within seven business days and will notify you of the outcome.

Legal Questions We Hear Most Often

These are the questions our account holders ask most frequently about rasqq legal terms, data rights and access conditions. Each answer refers to a specific step or policy detail so you can act without guessing.

Yes — access to certain account features and wallet rails like DANA or QRIS depends on local law. We recommend reviewing the eligibility section of our terms before completing phone verification and opening your account.

Linking OVO or GoPay constitutes acceptance of our payment-processing terms. These cover transaction limits, reversal conditions and how wallet identifiers are stored and matched against your account for fraud checks.

Send a data-access request from your registered email address to our support channel. We verify your identity via the phone number on file and aim to respond within seven business days with a full record summary.

You can request deletion via the in-account Help form or email. Note that some transaction and identity data must be retained for a period that depends on local law — we will specify exactly what can and cannot be removed.

We notify you via the contact channel on your account when terms change. If you continue using the account after the revision date, you are considered to have accepted the updated terms. If you disagree, close the account before that date.

Raise a transaction dispute through live chat or the in-account form within 14 days of the transaction date. Provide the reference number from your QRIS receipt or bank transfer confirmation so we can match it to our records quickly.

Our terms apply to the full account, covering the sportsbook, casino and all wallet activity under one agreement. Access to specific sections such as football markets or live tables may vary where local law permits.

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